Low usage: proactive check-in Low usage: proactive check-in

Hi {{first_name}},

Quick observation, you're on {{plan_name}} but only using {{utilisation_percent}}% of what it offers.

That's either:
- We're charging you too much for what you need (let's downgrade)
- You don't know about features that would help (let me show you)
- You're rarely using us at all (worth a conversation)

Which one is it? I'd rather right-size you than have you cancel later out of frustration.

{{agent_name}}