Customer raised legal threat; route to legal team.
Hi {{first_name}},
Because your message references {{legal_topic}}, I'm routing this to our legal team. {{legal_contact_name}} will be in touch directly within {{legal_response_window}}.
I'm stepping back from the technical side for now, but happy to be looped back in once the legal piece is resolved.
{{agent_name}}Related templates
Macros that learn. Not a Notion doc.
SupportWire's macro library lives next to the inbox. AI suggests the right one. Variables auto-fill from contact data.