Notify customer of security incident affecting them.

Channels: email

Hi {{first_name}},

Security incident notification per our terms.

What happened: {{incident_summary}} on {{incident_date}}.
Customer impact: {{customer_impact}}.
Data affected: {{data_affected}}.
Containment: {{containment_actions}}.
Required action from your end: {{customer_action}}.

Full incident report: {{incident_report_url}}. Available for follow-up at {{security_contact}}.

{{agent_name}}

Related templates

Macros that learn. Not a Notion doc.

SupportWire's macro library lives next to the inbox. AI suggests the right one. Variables auto-fill from contact data.