Internal note: high-value customer, route accordingly.
Hi {{first_name}},
I see you're a {{customer_tier}} customer, let me make sure this gets the right level of attention.
Re-routing to {{vip_team}} who handle priority accounts. Expect response within {{vip_response_window}}.
Apologies it didn't get there on first contact.
{{agent_name}}Related templates
Macros that learn. Not a Notion doc.
SupportWire's macro library lives next to the inbox. AI suggests the right one. Variables auto-fill from contact data.