Customer requests work on a feature being sunset.
Hi {{first_name}},
Heads up, {{feature_name}} is being deprecated on {{deprecation_date}}, so we're not investing in changes there.
What's replacing it: {{replacement_feature}}. Migration guide: {{migration_url}}.
If your request still applies in the new world, I'd love to hear it after you've had a chance to look at the replacement.
{{agent_name}}Related templates
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