Carrier-side delay. Notify customer before they ask.
Hi {{first_name}},
Heads up, your order {{order_id}} is running behind. {{carrier_name}} flagged it stuck at {{stuck_location}} due to {{delay_reason}}.
Updated ETA: {{new_eta}}. Tracking: {{tracking_url}}.
I'll keep watching it. If it doesn't move by {{check_in_date}}, I'll proactively reach out with options.
Sorry for the wait.
{{agent_name}}Related templates
Macros that learn. Not a Notion doc.
SupportWire's macro library lives next to the inbox. AI suggests the right one. Variables auto-fill from contact data.