Lost package: replacement Lost package: replacement

Hi {{first_name}},

That's frustrating, especially when tracking says delivered.

Here's what I'm doing:
1. Filing a lost-package claim with {{carrier_name}}, case {{claim_id}}
2. Shipping a replacement today, {{shipping_method}} (ETA {{new_eta}})
3. New tracking: {{new_tracking_url}}

You don't have to wait on the claim, that's our problem to chase.

{{agent_name}}