Meet Pulse, your live support globe

A new dashboard that shows where conversations are coming from on a live globe, with a full-width redesign and an AI reply-time stat.

Published v0.0.48
Summarize with

Support has a heartbeat. Now you can watch it.

Pulse is a new dashboard at /pulse with a live globe at the center. Conversations light up where they come from, in real time. Open it on the team TV and you can feel the day moving without reading a single number.

We also redesigned the main dashboard to go full-width, with the same interactive globe baked in. More room for the things you actually look at.

Also in this update

  • A new AI bot reply time stat, so you can see how fast Kal is answering
  • The globe runs without leaning on any third-party hosts at runtime, so it loads clean and stays private

Here's the thing. Numbers tell you what happened. Pulse lets you watch it happen.