Meet Pulse, your live support globe
A new dashboard that shows where conversations are coming from on a live globe, with a full-width redesign and an AI reply-time stat.
Support has a heartbeat. Now you can watch it.
Pulse is a new dashboard at /pulse with a live globe at the center. Conversations light up where they come from, in real time. Open it on the team TV and you can feel the day moving without reading a single number.
We also redesigned the main dashboard to go full-width, with the same interactive globe baked in. More room for the things you actually look at.
Also in this update
- A new AI bot reply time stat, so you can see how fast Kal is answering
- The globe runs without leaning on any third-party hosts at runtime, so it loads clean and stays private
Here's the thing. Numbers tell you what happened. Pulse lets you watch it happen.