We charged wrong amount or wrong account.
Hi {{first_name}},
You were charged {{wrong_amount}} when the correct amount was {{correct_amount}}. That's our mistake.
I've refunded the difference ({{refund_amount}}), should land in {{processing_days}} business days.
We caught the underlying bug in {{billing_system}} and patched it on {{patch_date}}, so it won't happen again.
Sorry for the noise.
{{agent_name}}Related templates
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