Customer charged twice for same order; refund the duplicate.

Channels: email · chat

Hi {{first_name}},

Confirmed, you were charged twice for {{order_id}} on {{charge_date}}. That's our fault.

I've refunded {{refund_amount}} (the duplicate) and kept the original. You should see it back in {{processing_days}} business days.

Sorry for the scare.

{{agent_name}}

Related templates

Refund approved: standard

Customer requested refund within policy window. Approved without exception.

Apology: slow response

Ticket sat for too long without reply.

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