Cancelling: recent bad experience Cancelling: recent bad experience

Hi {{first_name}},

You're cancelling after {{bad_experience}}, totally fair reaction.

Here's what we've done since: {{remediation_actions}}.

If you're open to it, I'd like to extend your account at no charge for {{credit_months}} months as a goodwill gesture, and personally check in weekly to make sure things hold up. Then you can decide.

If you've already moved on, that's fine, I just wanted to ask before letting you go.

{{agent_name}}