Billing dispute: finance team Billing dispute: finance team

Hi {{first_name}},

This needs our finance team, it involves {{dispute_complexity}} which I'm not authorised to resolve from support.

Routed to {{finance_contact_name}}, who will respond within {{finance_eta}}. They'll have your invoice history pulled and can negotiate directly.

If it's time-sensitive on your bank's end, tell me your dispute deadline and I'll mark this urgent.

{{agent_name}}