Pre-chargeback resolution Pre-chargeback resolution

Hi {{first_name}},

I want to resolve this directly with you instead of through your bank, chargebacks take weeks and are stressful for everyone.

Here's what I can do right now: {{resolution_offer}}.

Reply yes and I'll process it within the hour. Once a chargeback is filed, my hands are tied until the bank rules.

{{agent_name}}