Customer asking where their refund is. Already issued, waiting on bank.
Hi {{first_name}},
Quick update, your refund of {{refund_amount}} was issued from our end on {{issued_date}}. Confirmation: {{transaction_id}}.
Banks usually take {{processing_days}} business days to post it. If it's not showing by {{expected_date}}, send us the date and we'll trace it with the payment processor.
{{agent_name}}Related templates
Macros that learn. Not a Notion doc.
SupportWire's macro library lives next to the inbox. AI suggests the right one. Variables auto-fill from contact data.