Refund denied: outside policy Refund denied: outside policy

Hi {{first_name}},

Thanks for reaching out about {{order_id}}.

Our refund window is {{policy_window}} from purchase, and this order falls outside that period, so unfortunately I'm not able to process a full refund here.

What I can do: {{alternative_offer}}. Let me know if that works and I'll get it set up.

Sorry I couldn't say yes on the original ask.

{{agent_name}}