Partial refund offered Partial refund offered

Hi {{first_name}},

Sorry the {{product_name}} arrived with {{issue_description}}. That's not what we want shipping out.

I'd like to offer a {{refund_amount}} partial refund and let you keep the item, that way you don't have to deal with shipping it back.

If you'd prefer a full return + refund instead, just say the word and I'll send a prepaid label.

{{agent_name}}