Prorated refund: annual plan Prorated refund: annual plan

Hi {{first_name}},

For annual plans, we don't typically prorate mid-cycle, your subscription stays active through {{access_end_date}} so you get the time you paid for.

That said, given {{customer_context}}, I'm happy to make an exception here. I can refund {{prorated_amount}} for the unused months.

Confirm and I'll process it today.

{{agent_name}}