Three popular support tools, side by side with SupportWire, across 22 features in 7 categories. Pick the one that fits how your team actually works.

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Feature comparison

22 features.
7 categories.
No hiding.

Every feature that matters for customer support, compared honestly across 4 platforms.

Pricing
Starting Price
Crisp
Free / $45 / $95 / $295
LiveChat
$19/agent/mo (1 agent max)
Tawk.to
Free core
SupportWire
Free / $39 / $79 per month
Pricing Model
Crisp
Per workspace (most pay $295)
LiveChat
4 separate products
Tawk.to
Free + paid add-ons
SupportWire
Base + per-seat extras
Per-Resolution AI Fees
Crisp
$25 AI credits/mo on Essentials
LiveChat
Separate ChatBot product ($52+)
Tawk.to
$29-$399/mo add-on
SupportWire
$0.49 per resolution — half of Fin
Channels
Live Chat
Crisp
Real-time chat
LiveChat
Core product
Tawk.to
Free live chat
SupportWire
Real-time with proactive triggers
Phone Support
Crisp
Not available
LiveChat
Not available
Tawk.to
Not available
SupportWire
All plans
Ticketing
Crisp
Basic, no SLA management
LiveChat
Separate HelpDesk ($29+/mo)
Tawk.to
Basic ticketing
SupportWire
Full ticketing with SLAs
Knowledge Base
Crisp
Help center included
LiveChat
Separate product ($49+/mo)
Tawk.to
Hosted on their subdomain
SupportWire
Public and internal
AI
AI Chatbot
Crisp
$25/mo AI credit budget
LiveChat
Separate ChatBot ($52+/mo)
Tawk.to
Basic add-on
SupportWire
AI-native, included
AI Learning
Crisp
Manual training only
LiveChat
Template-based
Tawk.to
Not autonomous
SupportWire
Learns from conversations
24/7 Automation
Crisp
Bot + triggers
LiveChat
Requires ChatBot subscription
Tawk.to
Stops when agents offline
SupportWire
Works 24/7 autonomously
Platform
Setup Time
Crisp
Quick setup
LiveChat
Quick for chat only
Tawk.to
Minutes (basic chat)
SupportWire
Hours, not weeks
Design Quality
Crisp
Clean, modern
LiveChat
Clean but aging
Tawk.to
Recently refreshed, still dated
SupportWire
Modern, minimal
Widget Performance
Crisp
Lightweight
LiveChat
Lightweight
Tawk.to
~700KB payload
SupportWire
Performance-optimized
White-Label Branding
Crisp
Plus plan only ($295/mo)
LiveChat
Enterprise only
Tawk.to
$19/mo to remove branding
SupportWire
Your brand only
Cancellation
Crisp
Account suspension risk
LiveChat
Requires support to cancel
Tawk.to
Post-cancellation charges reported
SupportWire
One-click, any time
Data & Security
Data Export
Crisp
Cannot export full transcripts
LiveChat
Limited export
Tawk.to
Limited export
SupportWire
Full data portability
SOC 2 Compliance
Crisp
Not certified
LiveChat
Security measures in place
Tawk.to
No SOC 2, no HIPAA
SupportWire
Coming soon
Analytics
Reporting
Crisp
Shallow analytics
LiveChat
Strong analytics
Tawk.to
Basic reports
SupportWire
Full analytics
SLA Management
Crisp
Not available
LiveChat
Basic SLA features
Tawk.to
Not available
SupportWire
Built-in SLA tracking
CSAT Surveys
Crisp
Basic surveys
LiveChat
Post-chat surveys
Tawk.to
Not available
SupportWire
Built-in
Integrations
Native Integrations
Crisp
Limited ecosystem
LiveChat
200+ apps
Tawk.to
Limited native + Zapier
SupportWire
Growing ecosystem
Open API
Crisp
REST API
LiveChat
REST API
Tawk.to
Limited API
SupportWire
Full REST API

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